While Amazon provides customers with a fast and convenient way to purchase goods online, doing business with them is not always favorable to sellers. Buying directly from our website lets us provide our employees with a living wage, and helps us foster a happy, healthy work environment for the entire Novatropes team.
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The best way to get in contact with us is through the Contact page. You can also email at support@novatropes.com.
Novatropes work by using strobe lights, rotation, and specially designed sculptures to "trick" the brain into seeing an optical illusion. Please check our How It Works page for a detailed explanation.
No, Novatrope sculptures DO NOT work without a Strobe Dock base. The base has a motor and strobe lights to spin up and light the sculptures from within.
No. All sculptures are printed in a neutral transluscent plastic. The base station creates different colored light, which changes the color of the sculpture when lit. To see a full usage tutorial please check our Instructions page.
We accept the following types:- Credit cards (VISA, Master Card, American Express, Discover, JCB, Diners Club, Elo)- Apple Pay- Google Pay- Paypal- Shop Pay
Placed orders can not be changed after shipped from our workshop. To make a change immediately after placing an order, email us at sales@novatropes.com.
Yes, an email will be sent out with the receipt of purchase.
Once we've shipped your order, you will automatically receive a confirmation email with the tracking number.
We apologize for the inconvenience, please contact us as soon as possible so we can get you the right order. Please email us at support@novatropes.com.
Once you've placed your order, it will take us 2 - 5 business days to ship out your order. Do keep in mind that during holidays we have a higher volume of orders which might delay this processing time.
We ship packages out with the following companies:- USPS (recommended)- Fedex- UPS- DHL
US Shipping is always free.
We automatically deduct $20 USD for international orders at checkout. If shipping is less than $20, then its free!
Express shipping is available for a higher price at checkout. Once it's with the courier, it's out of our hands so plan ahead around holidays when shipping volumes are high!
Customs, Duties, Tarrifs, and VAT taxes are the responsibility of the customer to pay, and are not always shown at checkout so plan ahead. Private couriers like UPS, Fedex and DHL often charge hidden fees, but USPS so far has been the most reliable about not charging any surprise customs fees.
We do allow returns. To learn about return policies, please visit the Returns and Warranty page.
We have a 1 year warranty. To learn about warranty policies, please visit the Returns and Warranty page.
We do allow exchanges. To learn about exchange policies, please visit the Returns and Warranty page.
We do allow gift returns. To learn about return policies, please visit the Returns and Warranty page.
At the moment all partnerships and affiliations are handled on a case by case basis. Please contact us at sales@novatropes.com for any inquiries.
At the moment, wholesale partnerships are handled on a case by case basis. Please contact us at sales@novatropes.com for any inquiries.
At the moment, influencer partnerships are handled on a case by case basis. Please contact us at sales@novatropes.com for any inquiries.
To access our Press kit please follow this link.
